Generations at Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace

Front Cover
American Management Association, 2013 - Business & Economics - 312 pages

Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.

By exploring the most common causes of conflict--including the Me Generation's frustration with Gen Yers' constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities--Generations at Work offers practical, spot-on guidance for managing the differences with consideration to each generation's unique needs.

Along with the authors' insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resources offers:

  • in-depth interviews with members of each generation,
  • tips on best practices from companies successfully bridging the generation gap,
  • and a mentorship field guide to help you support the youngest members of your team.

Generations at Work has the tools that are key to helping your workforce interact more positively with one another and thrive in today's wildly divergent workplace culture.

Other editions - View all

About the author (2013)

Ron Zemke is senior editor of Training magazine and author or co-author of 23 books, including the bestselling Knock Your Socks Off Service series, Knock Your Socks Off Selling, and Service America! His work with organizations such as Ford Motor company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis. Claire Raines is one of the nations leading experts on generations and the author of Twentysomething and Beyond Generation X. In addition, she is a dynamic speaker and organizational consultant whose clients include McDonalds, Sprint, Mastercard, and Toyota. She lives in Denver. Bob Filipczak was staff editor for Training magazine and the author of the landmark article, "It's Just a Job: Generation X in the Workplace." he now works in the communications department of U.S. Bancorp Piper Jaffray. He lives in Minneapolis.