Ombudsmen: Public Services and Administrative JusticeThe book is intended to provide an accessible description and evaluation of the UK public sector ombudsman system, focussing on the Parliamentary, Health Service and Local Government ombudsmen in England. It deals with the public sector ombudsmen in Scotland, Wales and Northern Ireland, in particular the new arrangements which have occurred as a result of devolution. It also presents a critical analysis of the present ombudsmen schemes and makes comparisons with other systems. |
Contents
Proliferation of Ombudsmen | 3 |
Chapter | 6 |
The Role of Ombudsmen | 16 |
Conclusion | 29 |
The Function of the Ombudsman | 38 |
Should the Focus on Maladministration be Abandoned? | 45 |
Remedies | 53 |
Resolving Grievances about Public Administration | 62 |
Clinical Decisions | 167 |
The New National Health Service Complaints Procedure | 173 |
Working Methods | 179 |
Complaints Statistics | 186 |
Improving Administration | 192 |
The Local Government Ombudsman | 197 |
Discretionary Powers | 211 |
Compliance | 217 |
Chapter 3 | 69 |
The Charter Programme | 76 |
The Ombudsman and Adjudicators | 86 |
Prisons and the Parliamentary Ombudsman | 96 |
Bodies Subject to Jurisdiction | 103 |
Courts and Tribunals | 113 |
Procedure and Powers | 119 |
Initiating Complaints | 125 |
Remedies | 132 |
Complaints Statistics | 140 |
Publicity | 146 |
Access to Official Information | 152 |
Chapter 5 | 159 |
Common terms and phrases
Adjudicator Administration HC Paper Administrative Justice appropriate Cabinet Office charter programme Citizen's Charter citizens clinical Commissioner Act 1967 Commissioner for Administration compensation complaints procedures complaints system Comr for Administration concerned conduct Council courts dealing with complaints decision discretion established European Ombudsman example function Government Ombudsmen Gregory grievances HC Paper 897 health service body Health Service Commissioners Health Service Ombudsman independent individual International Ombudsman investigate complaints issues judicial review legislation maladministration matters mechanisms members of Parliament National Health Service Northern Ireland number of complaints Ombudsman Annual Report ombudsman schemes ombudsman system ombudsman's remit Ombudsmen in England organisations Parliamentary Commissioner Act Parliamentary Comr Parliamentary Ombudsman Annual Police Complaints Authority Prisons and Probation Prisons Ombudsman Probation Ombudsman problems Public Administration public bodies public sector ombudsmen recommendations redress relation remedy result Scotland Select Committee Service Commissioners Act Service Ombudsman Annual statutory tribunals Wales