Outcomes-based Governance: Assessing the Results

accountability achieve activities agencies alternatives analysis approach areas assessment Balanced Scorecard behaviour benchmarking budget Cape Town chaos chaos theory citizen participation committee concept context cost cost centre countries culture decision defined democratic Department diversity diversity management economic effective efficiency ensure environment environmental management Eureka evaluation example Fisantekraal focus focused framework functions Gauteng goals and objectives impact implementation improve indicators initiatives inputs institutions integrated development planning internal issues Lauderhill learning legislature management development needs NGDO NPOS OECD Outcomes-based Governance performance appraisal performance management performance measurement perspective political practice Pretoria private sector problem programme provincial Public Administration Public Management public sector public service reform Republic of South responsibility role service delivery social South Africa stakeholders strategic management structures sustainable targets Theron unit University of Stellenbosch values Wesbank World Bank