The Future of Competition: Co-Creating Unique Value With Customers (Google eBook)
Harvard Business Press, Dec 30, 2013 - Business & Economics - 272 pages
In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike.
In this emerging opportunity space, companies must build new strategic capital--a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value. C. K. Prahalad is the Harvey C. Fruehauf Professor of Business Administration at the University of Michigan Business School and co-author of the landmark best seller, Competing for the Future. His research, for over twenty years, has consistently focused on "next" practices. Venkat Ramaswamy is the Michael R. and Mary Kay Hallman Fellow of Electronic Business and Professor of Marketing at the University of Michigan Business School. His research focuses on new frontiers in co-creating value.
What people are saying - Write a review
Review: The Future of Competition: Co-Creating Unique Value With CustomersUser Review - Lori Grant - Goodreads
A should-read book on competition for knowledge workers who want to be in executive role and entrepreneurs. Read full review
Review: The Future of Competition: Co-Creating Unique Value With CustomersUser Review - Ioannis Ofakoglou - Goodreads
MY BIBLE!!!!!!!! Read full review
Manager as Consumer
Rapid Knowledge Creation
Strategy as Discovery
Building New Capabilities
Aids to Exploration
The Market as a Forum
active beneﬁts brand Buckman building Business 2.0 Business School Press BusinessWeek C. K. Prahalad capabilities Cemex challenge channels chapter co-construct co-create value co-creation experience co-creation of value collaboration companyís competence competitive consumer communities consumer experiences consumer-company interaction consumerís context cost create customers deﬁne demand develop dialogue eBay efﬁciency emerging employees ence event evolving example experience environment experience innovation experience network experience space facilitate ﬁgure ﬁnancial ﬁnd ﬁrm ﬁrmís ﬁrst ﬂexible Flextronics focus global Harvard Business School heterogeneous individual consumer industry inﬂuence infrastructure Internet knowledge environment learning Lego Lego Mindstorms Li & Fung line managers locus logistics M. S. Krishnan managerial million multiple Napster nodal ﬁrm OnStar organization patient PayPal Prahalad products and services reconﬁgure reﬂect rience role sharing signiﬁcant speciﬁc strategy sumer suppliers supply chain tion traditional transparency TSMC unique value creation process
Page 6 - The most basic change has been a shift in the role of the consumer ó from isolated to connected, from unaware to informed, from passive to active.
Page 9 - The use of interaction as a basis for co-creation is at the crux of our emerging reality.
Page 7 - Twenty years ago, the two car dealerships (General Motors and Ford) in small towns in North America would probably have influenced the driving aspirations of a local teenager. Today, a teen anywhere can dream about owning one of more than seven hundred car models listed on the Internet, creating a serious gap between what is immediately available in the neighborhood and what is most desirable.
Page 12 - CareLink system goes beyond the cardiac device itself and unleashes opportunities for an expanding range of value creation activities. For example, each person's heart responds to stimulation slightly differently, and the response can change over time. In the future, doctors will be able to respond to such changes by adjusting the patient's pacemaker remotely. Furthermore, Medtronic's technology platform can support a wide range of devices...