The Future of Competition: Co-Creating Unique Value With Customers

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Harvard Business Press, Dec 30, 2013 - Business & Economics - 272 pages
6 Reviews
In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike.

In this emerging opportunity space, companies must build new strategic capital--a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value. C. K. Prahalad is the Harvey C. Fruehauf Professor of Business Administration at the University of Michigan Business School and co-author of the landmark best seller, Competing for the Future. His research, for over twenty years, has consistently focused on "next" practices. Venkat Ramaswamy is the Michael R. and Mary Kay Hallman Fellow of Electronic Business and Professor of Marketing at the University of Michigan Business School. His research focuses on new frontiers in co-creating value.
  

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User Review  - Nean042 - Borders

This book looks at the world of electronic media and communication. Thanks to technology, customers and companies have access to information at their finger tips. Due to the boom of the internet ... Read full review

The future of competition: co-creating unique value with customers

User Review  - Not Available - Book Verdict

According to this turgid volume of business metaphysics, dwindling profit margins caused by intensified competition, a glut of commodity production and knowledgeable, web-empowered consumers will ... Read full review

Contents

FIGURE 1
13
FIGURE 1 4
15
Building Blocks of
19
The CoCreation Experience
35
FIGURE 3 1
39
Experience Innovation
51
Experience Personalization
75
Experience Networks
93
Building New
137
Manager as Consumer
155
Rapid Knowledge Creation
171
Strategy as Discovery
195
Building New Capabilities
209
a
215
Aids to Exploration
239
Copyright

The Market as a Forum
119

Common terms and phrases

Popular passages

Page 252 - Communities of creation: managing distributed innovation in turbulent markets", California Management Review, summer, VOL.43, NO.4, pp.24-54, 2000 4.
Page 251 - Marks and Spencer and Zara: Process Competition in the Textile Apparel Industry.

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About the author (2013)

C.K. Prahaladis the Harvey C. Fruehauf Professor of Business Administration at the University of Michigan Graduate School of Business Administration and Chairman of the Board of Praja, a technology management company in San Diego. He lives in San Diego but travels extensively.

Venkat Ramaswamyis a professor of marketing at the University of Michigan Graduate School of Business Administration. He lives in Ann Arbor, Michigan.

Bibliographic information