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administrative advice agencies appeal body appeal rights appeal system Appeal Tribunal assessment attended authority F backdating Benefit Review Board benefit review system Boards held caseload cent Chair claim claimants interviewed Clerk community charge benefit council Council on Tribunals councillors determination or decision discussions effect evaluation example fieldwork authorities Franks Committee further review HBMIS heard housing benefit appeals housing benefit claimants housing benefit department housing benefit officers housing benefit regulations housing benefit review independent tribunal legal adviser legal officer letters London borough non-metropolitan district notification number of Review operation options options for change original determination overpayment paragraph participants person affected practice present problems queries questionnaire reasons received record relevant rent reported representations responsible Review Board decisions Review Board hearings Review Board members Review Board panel review process SSATs stage statutory structure Table telephone survey tier of appeal views welfare rights workshop authorities