Human Resource Management in the Hospitality IndustryEndorsed by the Hotel and Catering International Management Association (HCIMA).Contains detailed information of new human resources initiatives such as the IIP scheme and the British Hospitality Association's Excellence Through People Scheme.Ideal reading for students, time managers and personnel managers throughout the industry with effective coverage of recruitment, staff selection, job descriptions, training and remuneration. |
Contents
Background to the industrys workforce | 1 |
Job design | 41 |
Recruitment | 55 |
Selection | 63 |
Appointment and induction | 93 |
Performance management | 109 |
Training | 119 |
Job evaluation | 139 |
Human resource planning records and statistics | 217 |
Labour costs and productivity | 229 |
Managing people | 253 |
Managing in an international context | 269 |
Customer care and quality | 277 |
Business ethics | 296 |
1234567 | 302 |
3 | 308 |
Common terms and phrases
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