Public Service Reforms: Issues of Accountability and Public Law

accountability and responsibility accountable to Parliament administrative law annual performance agreement appointed audit authorities Britain British British Civil Service bureaucracy central government charter mark Chief Executive Child Support Agency Citizen's Charter civil servants Civil Service Code complaints concerned conduct constitutional context contract courts criteria Crown customers decisions delegation departmental duty effect efficiency Employment Service established executive agencies framework document functions HC Deb HMSO House of Commons important improve individual instance issues judicial review maladministration market testing matters ment ministerial responsibility ombudsman operational political powers private sector procedures public administration public bodies public choice theory public sector reform public service reform questions redress of grievance relation relationship Riksdag role Select Committee staff statutory Steps agencies Steps programme Sweden Swedish targets TCSC Thatcher tion trading fund traditional Treasury United Kingdom Zealand