books.google.co.uk - This book offers readers step-by-step approaches for achieving quality and process improvement through the use of many techniques. These methods include statistical process control, flowcharting, Pareto analysis and fishbone diagramming, process capability and process capability indices, design of experiments...http://books.google.co.uk/books/about/Quality_and_Process_Improvement.html?id=M-_B7czAy0kC&utm_source=gb-gplus-shareQuality and Process Improvement
