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airline Alan Ashland athletic audience Barry Mackay basketball behavior bers cast challenge Cinderella clients coach cockpit compressor team coordination created Credit Team crew customer service teams Cynthia Datron team deadline decisions Detroit Symphony Orchestra develop direction discussion Dyad effectiveness employees environment example Fairfield feedback flight functional group members Haven Nighthawks Hilltop Hilltop Hospital hospital ice hockey individual inmates Jacksonville leadership maintenance control team Maltshire meeting ment Newport Beach Nighthawks norms nurses operating room organization organizational context patients performing groups performing unit play players problems production teams quartet rehearsal relationships responsibility role Sally schedule self-managing skills staff start-up string quartet structure team support teams task forces team advisors team leader team members team performance team's teams we studied tension things tion top management teams Topdogs Underdogs unit manager ward Wunderkind
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STEWART D FRIEDMAN