books.google.co.uk - The definitive overview of knowledge management, now available in paperbackThis influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable...http://books.google.co.uk/books/about/Working_Knowledge.html?id=QIyIWVhdYoYC&utm_source=gb-gplus-shareWorking Knowledge