Cognition and Communication at WorkYrjo Engeström, David Middleton This book brings together contributions from researchers within anthropology, psychology, communications, sociology, and cognitive science who are interested in redefining the methods and topics that constitute the study of work. They investigate work activity in ways that do not reduce it to a "psychology" of individual cognition or to a "sociology" of societal structures and communication (whether "micro" or "macro"). A key theme of the book is the relationship between theory and practice. This is not treated as an abstract problem of interest merely to social scientists. Instead, it is discussed as an issue that working people address when they attempt to understand a task and communicate its demands. Mindful practices and communicative interaction are examined as situated issues at work in the reproduction of communities of practice in a variety of work settings including courts of law, computer software design, scientific laboratories, repair and maintenance of advanced manufacturing systems, the piloting of airliners, air traffic control, baggage handling, and traffic management in underground railway systems. |
Contents
La Jolla California | 6 |
Distributed cognition in an airline cockpit 15 | 15 |
Constituting shared workspaces | 35 |
Formulating planes | 61 |
Line control and passenger information | 96 |
Marjorie Harness Goodwin School of Social Studies | 129 |
An analysis of cooperative | 130 |
System disturbances as springboard for development | 159 |
State Technical Research Centre | 176 |
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Common terms and phrases
action activity theory altitude analysis Azul Bakerloo Line Bødker Cambridge University Press Captain caseworkers CCTV chapter chief scientist cockpit collaborative colleagues communication community of practice concerning Controller's conversation analysis cooperative coordination court crew CSCW cultural defendant dialect discussion distributed cognition disturbance emerging Engeström environment ethnographic Ethnomethodology example expertise experts Finnish fixed-line diagram flight frame task gate monitors Goodwin Grønbæk Hutchins individual interac interaction jet bridge judge knowledge laboratory Latour learning Line Control Room located London Underground look Lucy Suchman maintenance microsociological novice object operations room organization organizational orientation Oxford Circus participants particular passengers personnel perspective pilot plane practice problem production radio relevant representations routine Schegloff scientific semiotic situation skills social specific Stan structure studies Suchman symbolic interactionism talk telephone tion train users workers