The Emotional Organization: Passions and PowerStephen Fineman This landmark collection is exclusively devoted to demonstrating/mapping (what is understood today about the power and structural effects of emotion and identity in organizations. Essays at the leading edge of research reveal the influence of workplace cultures, power, and institutional expectations, while also exploring the negative impacts of emotion management in the workplace.
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abuse and violence aesthetic economy aesthetic labor analysis anger argue associated behavior Boys Club burnout call center clients co-workers communication competence construct consultants context corporate character correctional officers critical cruise staff customer abuse customer sovereignty discourse emotion culture emotional and aesthetic emotional competence emotional displays emotional intelligence emotional labor emotionally emotionologies employees everyday example experience expressed expressivism feeling rules feelings female feminized Fineman focus focused frontline staff gender global humor identity individual inmates institutions interaction interview involved job center jokes Journal Kath London managerial negative emotions norms nurses organizational Organizational Studies organizations particular patriarchy peer performance political poststructuralist professional prosecutors Psychology rape crisis centers rape victims relations relationship role Sage sense service economy sexual social society status stereotypes stress structural suggest telework tensions theory tional tions transnational transnationalizations victim advocates women workers workload workplace workplace bullying