IMS: The Excellence Model

achieve analysis approach aspects assessment assessors award balanced scorecard benchmarking best practice business improvement business processes cent competitive competitors continual improvement cost of quality criteria Critical Success Factors CSFs Customer results customer satisfaction defined EFQM Excellence Model employees enable ensure established European Quality Award example external customer failure costs flowcharting focus focused functional goals identify implementation improvement activities inputs Integrated Management System internal involved Key performance results learning management system standards manufacturing meet mission statement monitoring nonconformance objectives operating organization organization’s organizational output Partnerships and resources performance measures policy and strategy policy deployment problems process management process owner product or service progress quality assurance quality costs quality improvement quality management system quality system relay race requirements Robert Kaplan score sector senior management stakeholders sub-criterion suppliers targets total quality management typically understanding Whilst