Cost-Justifying Usability:

An Update for the Internet Age, Second Edition

Randolph G. Bias, Deborah J. Mayhew

Elsevier Science, Apr 4, 2005 - Business & Economics - 640 pages

You just know that an improvement of the user interface will reap rewards, but how do you justify the expense and the labor and the time—guarantee a robust ROI!—ahead of time? How do you decide how much of an investment should be funded? And what is the best way to sell usability to others?

In this completely revised and new edition, Randolph G. Bias (University of Texas at Austin, with 25 years’ experience as a usability practitioner and manager) and Deborah J. Mayhew (internationally recognized usability consultant and author of two other seminal books including The Usability Engineering Lifecycle) tackle these and many other problems. It has been updated to cover cost-justifying usability for Web sites and intranets, for the complex applications we have today, and for a host of products—offering techniques, examples, and cases that are unavailable elsewhere. No matter what type of product you build, whether or not you are a cost-benefit expert or a born salesperson, this book has the tools that will enable you to cost-justify the appropriate usability investment.

·Includes contributions by a host of experts involved in this work, including Aaron Marcus, Janice Rohn, Chauncey Wilson, Nigel Bevan, Dennis Wixon, Clare-Marie Karat, Susan Dray, Charles Mauro, and many others;
·Includes actionable ideas for every phase of the software development process;
·Includes case studies from inside a variety of companies;
·Includes ideas from "the other side of the table," software executives who hold the purse strings, who offer thoughts on which proposals for usability support they've funded, and which ones they've declined.

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Review: Cost-Justifying Usability: An Update for the Internet Age

User Review - Tom Panning - Goodreads

My biases: I read this book because I was looking for ways to directly tie improving usability to the bottom line. When push comes to shove and there are more features than there is time to implement ... Read full review

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References from web pages

livre cost-justifying usability, (2nd ed.), ouvrages generaux ...
livre ouvrages generaux et creation d'entreprises, management et marketing, publicite, vente : hci professionals will repeat quotes with statistics, ...
www.lavoisier.fr/ notice/ fr199557.html

User Experience Blog, Ulf Schubert: Cost-Justifying Usability
a site about icon design, interface design, user manuals, information design, software ergonomie
www.user-experience-blog.de/ archives/ buchempfehlungen/ costjustifying-usability.html

Cost-justifying usability
Cost-justifying usability table of contents. Pages: 334. Year of Publication: 1994. ISBN:0-12-095810-4. Editors. Randolph G. Bias, IBM Corp., Austin, TX ...
portal.acm.org/ citation.cfm?coll=GUIDE& dl=GUIDE& id=186524

sciencedirect - Cost-Justifying Usability (Second edition) Home Page
sciencedirect - the world's leading platform offers over 2000 high quality peer-reviewed full-text journals and books on science, technology and medicine
zlf.fane.cn/ science/ book/ 9780120958115

Cost-Justifying Usability
dj Mayhew and M. Mantei, A Basic Framework for Cost-Justifying Usability Engineering. C.-M. Karat, A Business Case Approach to Usability Cost Justification. ...
www.viamedica.pl/ spis.phtml?id=13830

HCI International : Eleventh Newsletter
Cost-Justifying Usability: An Update for the Internet Age, Randolph G. Bias and Deborah J. Mayhew, Elsevier-Morgan Kaufmann Publishing, Second Edition 2005, ...
www.hci-international.org/ index.php?module=newsletter& CF_op=view& CF_id=16

Literatur
Cost-Justifying Usability Engineering in the Software Lifecycle. ... Cost-Justifying Usability in a Contractor Company In: Bias, rg und dj Mayhew (Hrsg.) ...
asi-www.informatik.uni-hamburg.de/ studiendiplomarbeiten/ heike_wagner/ studienarbeit/ node34.html

IBM Research | | ckarat | Clare-Marie Karat's Publications
Justifying Cost-Justifying Usability. In Cost-Justifying Usability, 2nd Edition, by Randolph Bias and Deborah Mayhew, Academic Press, 2005. ...
domino.research.ibm.com/ comm/ research_people.nsf/ pages/ ckarat.pubs.html

Usability Books by Deborah J. Mayhew
Cost-Justifying Usability: an Update for the Internet age is the second edition of the book Cost-Justifying Usability by the same authors, which came out in ...
deborahjmayhewassoc.com/ books2.htm

About the author (2005)

Randolph G. Bias is an associate professor in the University of Texas at Austin School of Information. With a Ph.D. in cognitive psychology from The University of Texas at Austin, Bias spent two decades in industry as a human factors professional, addressing software usability for AT&T Bell Labs, IBM, and then BMC Software where he founded and managed the usability department.

Dr. Deborah J. Mayhew is owner and principal of Deborah J. Mayhew & Associates, a consulting firm based in Massachusetts, offering courses and consulting on all aspects of Usability Engineering and user interface design. Clients include American Airlines, AT&T, Ford,Harvard Univeristy, and NASA. Dr. Mayhew received her Ph.D. in Experimental Cognitive Psychology from Tufts University. She is the author of Principles and Guidelines in Software User Interface Design (Prentice Hall), a coeditor of Cost-Justifying Usability (Academic Press), and a contributor to Human Factors and Web Development.

Bibliographic information

Title	Cost-Justifying Usability: An Update for the Internet Age, Second Edition Morgan Kaufmann Series in Interactive Technologies Interactive Technologies
Editors	Randolph G. Bias, Deborah J. Mayhew
Edition	2, illustrated
Publisher	Elsevier Science, 2005
ISBN	0120958112, 9780120958115
Length	640 pages
Subjects	Computers › Programming › General Business & Economics / Industrial Management Computers / Computer Graphics Computers / Computer Science Computers / Programming / General Computers / Social Aspects / Human-Computer Interaction Computers / Software Development & Engineering / General Computers / User Interfaces

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