Outsourcing Professional Body of Knowledge - OPBOK Version 9For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.Outsourcing is here to stay. It is inextricably linked to the globalization of business. International trade networks continue to connect the world s economies and organizations increasingly turn to partners, often through outsourcing, to help them: better leverage what they are best at gain greater flexibility and reach, and drive down their overall business costs and risks. This substantial title is the official version of the Outsourcing Professional Body of Knowledge by IAOP (International Association of Outsourcing Professionals), in short: OPBOK. This is the official publication of OPBOK Version 9. It identifies the best practices of outsourcing professionals around the globe and presents the reader with a complete and practical guide to this emerging, complex discipline. It gives readers full guidance on the critical make or break factors in any outsourcing program: governance and defining a strategic approach to Outsourcing; identifying and communicating business requirements; selecting and qualifying providers; gaining internal buy-In, creating project teams and value assessment (value for money and return on investment).This authoritative title provides an invaluable resource for any outsourcing professional: the best practice guidance is complemented by practical checklists and templates. Readers can therefore apply rigorous disciplines to ensure internal and external requirements are fully considered and implemented at each stage of the process.It will become a key desktop resource for successful outsourcing professionals who achieve corporate and personal goals in this field. |
Contents
Chapter 1 Defining and communicating outsourcing as a management practice | |
Chapter 2 Developing and managing an organizations endtoend process for outsourcing | |
Chapter 3 Integrating outsourcing into an organizations business strategy and operations | |
Chapter 4 Creating leading and sustaining highperformance outsourcing project teams | |
Chapter 5 Developing and communicating outsourcing business requirements | |
Chapter 6 Selecting outsourcing service providers | |
Chapter 7 Developing the outsourcing financial case and pricing | |
Chapter 8 Contracting and negotiating for outsourcing | |
Glossary of outsourcing terms | |
Templates | |
The common business process framework | |
Outsourcing professional skills | |
Code of ethical and business practice standards for outsourcing professionals | |
Common contract terms and general guidelines for application | |
The Global Outsourcing 100 and the Worlds Best Outsourcing Advisors | |
Reference article on governance | |
Chapter 9 Managing the transition to an outsourced environment | |
Chapter 10 Outsourcing governance | |
Common terms and phrases
Ability activities areas assessment baseline benefits business process Business Process Outsourcing business relationship certification Certified Outsourcing Professional change management Communication Plan company’s Copyright protected costs create criteria customer’s defined delivery Development documented effective employees ensure establish evaluation executive framework Global Human Resources IAOP identify impact implementation internal key performance indicators Kirkland & Ellis knowledge management management process marketplace metrics negotiating offshore outsourcing OPBOK operations organization organization’s organizational outcomes outsourcing contract outsourcing decision outsourcing engagement outsourcing opportunities outsourcing process Outsourcing Professional COP Outsourcing Project outsourcing relationship Outsourcing World Summit OutsourcingOutsourcing overall parties potential pricing process outsourcing project management provider’s requirements responsibility rules of engagement scorecard service level agreement service levels shared services Single Users skills sourcing specific stage stakeholders strategy structure Template Users only via VHP Approved License via a VHP World Summit Presentation