books.google.co.uk - Praise for the First Edition: `In Cracking the Hard Class, the undisputed master of behaviour management, Bill Rogers, shows us that being an effective teacher isn't a result of God-given gifts of charisma and presence, but can be developed through a series of specific skills and learns actions. It's...http://books.google.co.uk/books/about/Cracking_the_Hard_Class.html?id=nvdEAAAAYAAJ&utm_source=gb-gplus-shareCracking the Hard Class