Managing Client CareProviding a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity. Content focuses on client care management, rather than staff management, to go beyond basic management concepts and help those whose role will be managing quality client care. Essential theoretical information is covered with an emphasis on practical application. Application Exercises at the end of each chapter challenge readers to apply what they've just learned. A brief clinical situation is followed by questions or commands to describe the solution, based on what was learned in the chapter. Critical Thinking Scenarios at the end of each chapter give readers a short case study to consider and questions to test their application of knowledge. A competency-based format is applied throughout and is based on a research study that identifies clinical management skills needed by beginning staff nurses. Objectives and Key Concepts at the beginning of each chapter provide readers with a glimpse at important information contained within. Key concepts are also shown in boldface upon first mention in that chapter. Cartoons are provided throughout to keep readers more actively interested in the text content. Terrorism readiness and disaster management content has been added to prepare readers for today's most relevant issues. The chapter on Understanding the Context of Health has been thoroughly revised to offer readers a glimpse into the heart of the business of health care. New content in this chapter includes economic and political ties to seamless health care, nursing informatics, and technology in practice. The latest issues facing staff nursing are covered - including content on staff shortages, mandatory overtime, agency nurses/temps, self-preservation, and continuing education. Revised and updated instructor's resources are now located online for added flexibility. |
Contents
Introduction to Client Care Management | 3 |
Understanding the Context of Health Care | 27 |
Supporting the Organization | 52 |
Managing Time Purposefully | 89 |
Managing Client Care | 111 |
Managing Resources CostEffectively | 113 |
Developing Management Skills | 136 |
Identifying and Resolving Conflicts | 152 |
Using Personal Strengths to Manage Others Creatively | 209 |
Coordinating Care Provided by Nursing Multidisciplinary and Interdisciplinary Work Groups | 234 |
Supervising and Evaluating the Work of Others | 263 |
Assigning and Delegating Client Care Activities | 289 |
Conducting Client Care Conferences as a Management Tool | 314 |
Professional Development | 331 |
Addressing Ethical and Legal Issues | 333 |
Nurturing Professional Integrity | 362 |
Receiving and Giving ChangeofShift Reports | 167 |
Transcribing Physicians Orders | 183 |
Managing Others | 207 |
EPILOGUE Managing Your Career | 384 |
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Common terms and phrases
activities adhocracy agency's American Nurses Association assessment assigned clients behavior change-of-shift report changes client care manager client care manager's client needs client outcomes clinical collaboration communication complete conflict coordinate cost-effective costs coworkers culture decisions delegated Describe develop disciplines effective efficiency efforts emphasis employees ensure entry-level staff nurse ethical evaluate evolving feedback functions goals group members group of clients health-care agencies health-care organizations health-care providers identify increase individual client interdisciplinary involved leadership licensed practical nurses long-term manager needs ment moral multidisciplinary group multidisciplinary work group Nurs Admin Nurs Manage nurse's nurses are expected nursing assessments nursing ethics nursing practice nursing process nursing service delivery nursing staff nursing work group organizational participate patterns physician's orders policies primary nursing procedures professional programs promote role shift skills specific staff members staffing strategies supervision team nursing tion treatment types typically values