This book offers a unique analysis of the changing landscape of healthcare reform in Britain, as an example of decentralized reforms across the developed world. The collection is framed by the recognition that healthcare reform has resulted in ...

In any professional environment - whether it is corporate, public sector, not-for-profit or academic - the process of change can be a fraught process, both for those experiencing it and for those charged with its implementation. Leading change ...

A unique approach to the marketing/ management concept discusses product and marketing objectives, the relationship between client and supplier, the industrialization of service, and other facets of effective marketing strategies.

Erving Goffman will influence the thinking and perceptions of generations to come. In Frame Analysis, the brilliant theorist writes about the ways in which people determine their answers to the questions “What is going on here?” and “Under what ...

Theories of the Policy Process provides a forum for experts in the most established and widely used theoretical frameworks in policy process research to present the basic propositions, empirical evidence, latest updates, and promising future ...

Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analyzed and therefore improved.

The management function is practice-based primary care and who performs it varies by practice. While the number of practice managers increase and their role continues to unfold in response to NHS changes, the development of practice management as ...

The Social Determinants of Mental Health provides a foundation of knowledge on the social and environmental underpinnings of mental health and mental illnesses for clinical and policy decision making, with a goal to improve the mental health of ...

Elgar Advanced Introductions are stimulating and thoughtful introductions to major fields in the social sciences and law, expertly written by the world's leading scholars. Designed to be accessible yet rigorous, they offer concise and lucid ...