Conduct Risk Management: Using a Behavioural Approach to Protect Your Board and Financial Services BusinessConduct risk is at the core of behavioural regulation, a new approach to regulating financial services, whose new agencies and public prosecutors have spread rapidly across the world. Its prosecutors intervene assertively to challenge financial service providers to show clear evidence of a new customer-centric approach, which understands and responds to the hidden drivers of customer behaviour. They use their unprecedented powers to levy very large fines and even to imprison wrongdoers - often for not taking precautions rather than for any active wrongdoing. Conduct Risk Management is a tool for recognizing, acting on, and predicting conduct risk impacts in regulated business. |
Contents
1 | |
23 | |
03 The onset of financial conduct regulation | 39 |
04 Why regulators
had to change direction | 63 |
05 The roots of misconduct | 89 |
06 The politics of prosecution | 109 |
07 Establishing
what your good behaviour looks like | 127 |
08 The behavioural lens Part 1 | 153 |
09 The behavioural lens Part 2 | 185 |
10 Looking back looking ahead | 215 |
Glossary | 237 |
Recomm ended reading with authors comments | 271 |
Index | 281 |
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Conduct Risk Management: Using a Behavioural Approach to Protect Your Board ... Roger Miles,Roger T. Miles No preview available - 2017 |