Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

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Routledge, Oct 14, 2016 - Business & Economics - 264 pages
The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.


Introduction Discovering a New Intelligence
What We Can Learn from Our Worst Conversations
When We Lose Trust We Lose Our Voice
Moving from Distrust to Trust
Challenges of Navigating the Conversational Highway
Harvesting Conversational Intelligence Using the Wisdom of Our Five Brains
Bringing Conversations to Life
Priming for Level III Conversations
Reframing Refocusing Redirecting
A Toolkit for Level III Conversations
Laying the Foundation for Level III Interactions
Teaming Up Through Conversational Intelligence
Changing the Game Through Conversational Intelligence
Epilogue Creating Conversations That Change the World

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Judith Glaser

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