Digital Marketing Analytics: Making Sense of Consumer Data in a Digital World

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Que Publishing, Apr 10, 2013 - Business & Economics - 99998 pages

Distill 100%–Usable Max-Profit Knowledge from Your Digital Data. Do It Now!

Why hasn’t all that data delivered a whopping competitive advantage? Because you’ve barely begun to use it, that’s why! Good news: neither have your competitors. It’s hard! But digital marketing analytics is 100% doable, it offers colossal opportunities, and all of the data is accessible to you. Chuck Hemann and Ken Burbary will help you chop the problem down to size, solve every piece of the puzzle, and integrate a virtually frictionless system for moving from data to decision, action to results! Scope it out, pick your tools, learn to listen, get the metrics right, and then distill your digital data for maximum value for everything from R&D to CRM to social media marketing!

• Prioritize—because you can’t measure, listen to, and analyze everything

• Use analysis to craft experiences that profoundly reflect each customer’s needs, expectations, and behaviors

• Measure real social media ROI: sales, leads, and customer satisfaction

• Track the performance of all paid, earned, and owned social media channels

• Leverage “listening data” way beyond PR and marketing: for strategic planning, product development, and HR

• Start optimizing web and social content in real time

• Implement advanced tools, processes, and algorithms for accurately measuring influence

• Integrate paid and social data to drive more value from both

• Make the most of surveys, focus groups, and offline research synergies

• Focus new marketing and social media investments where they’ll deliver the most value

Foreword by Scott Monty

Global Head of Social Media, Ford Motor Company


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1 Understanding the Digital Media Landscape
2 Understanding Digital Analytics Concepts
3 Picking the Tools of the Trade
Social Media Listening
Search Analytics
Audience Analysis
Content Analysis
Engagement Analysis
13 Improving Customer Service
14 Launching a New Product
15 Formulating Your Research Plan
16 Making Reports Easy to Understand and Communicate
17 Search Analysis
18 ROI Return on Investment
19 Creating the BestPractice Measurement Scorecard
How Mobile Is Different than Other Digital Channels

9 Understanding Digital Influence
10 Developing Your Social Media Listening Program
11 How to Use Listening to Inform Marketing Programs
12 Using Online Data to Anticipate a Crisis
21 Social CRM
Business Intelligence

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About the author (2013)

Chuck Hemann, Director of Analytics for WCG, has spent the last eight years providing strategic counsel on digital analytics, measurement, online reputation, and social media. He was previously VP of Digital Analytics for Edelman Digital and VP of Digital Strategy and Analytics for Ogilvy Public Relations. He has worked with global brands from Intel to General Mills to Pfizer.

Ken Burbary, Chief Digital Officer at Interpublic’s Campbell Ewald, has 16 years of online marketing and advertising experience, including a deep background in digital and social media. He served as VP—Group Director, Strategy and Analysis at Digitas, working with global brands from American Express and Bank of America to P&G and GM.

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