Juran's Quality HandbookThe International Standard on Quality and the essential reference in quality engineering and management practices, Juran's Quality Handbook has been completely updated for this new edition. Contributed, revised, and edited by a global team of industry experts, this new edition provides penetrating coverage of the newest methods in planning, control, and results, delivering all the tools necessary for successful quality engineering and management well into the next century. In this Fifth Edition, a major revision of the best-selling classic Handbook, you'll find new emphasis on software, and updates in many key areas. Written for managers, quality and industrial engineers, and students, this dynamic new version of Juran's reaches beyond the mangement site to address new customer service, supplier relations, and worldwide market standard considerations. No Management or Engineering library can be complete without it. ISO 9000 and QS9000; Software Development; Strategic Planning; Training. Supplier Relations; Inspection and Testing; Customer Service; Function Deployment; International Activities; TQM and SQP; Self-Directing Teams; Tagushi Methods and Techniques; Supervision; Benchmarking; Statistical Problem-Solving; And More. |
Contents
The Quality Planning Process John F Early and O John Coletti 3 1 | 3-1 |
The Quality Control Process J M Juran and A Blanton Godfrey 4 1 | 3-4 |
Dr Gerald J Hahn Research and Development General Electric Corporate Schenectady NY SECTION | 3-48 |
Copyright | |
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achieve activities analysis application approach ASQC audit Baldrige benchmarking business processes companies competitive concept control chart cost of poor criteria cross-functional teams customer needs customer satisfaction cycle decisions defects defined deployment development process discussion document effective employees Engineering errors European Quality Award evaluation example failure feedback Figure focus function Gryna identify implementation industry internal Juran Institute Managing for Quality manufacturing measurement meet nonconforming operations organization Pareto analysis percent performance personnel Phase poka-yoke poor quality problems process anatomy process capability product development product features Product Requirements Document Purchasing Quality Congress Quality Control quality goals quality improvement quality management quality planning quality system reduce reliability Reliability Engineering requirements responsibility Section specific standards Statistical Process Control steps strategic supply chain tion total quality Total Quality Management unit upper managers Wilton workers