Measuring and Improving Organizational Productivity: A Practical Guide

Front Cover
Greenwood Publishing Group, 1990 - Business & Economics - 248 pages

Productivity has become a national priority. Its effects are being felt on all levels--national, industrial, and individual. An organization must be able to measure productivity before effectively improving it. This volume is the first practical guide for developing productivity measurement systems. It describes the use of the Productivity Measurement and Enhancement System (ProMES) designed by its author and his colleagues. An important tool for organizations, this step by step guide discusses how to measure productivity and then how to use this measurement.

Robert Pritchard's guide first presents a detailed description of the development and uses of ProMES. The background and description of ProMES is followed by details on how to develop ProMES in any organization. Questions and answers about using the system are discussed together with further issues on how to implement the system. The use of the system with other productivity improvement techniques is also covered. The volume concludes with a discussion on evaluating the effects of a productivity improvement system. It is a valuable practical source for industrial and organizational psychologists, management consultants, classes, and workshops.

 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

The Importance of Productivity Measurement and Improvement
Understanding Organizational Productivity
4
Desirable Characteristics of a Productivity Measurement System
9
The ProMES Approach An Overview
15
Comparison of ProMES to the Desirable Characteristics
26
Past Experience with ProMES
31
Why ProMES Works
45
DEVELOPING ProMES IN AN ORGANIZATION
51
USING ProMES WITH OTHER PRODUCTIVITY IMPROVEMENT TECHNIQUES
153
Other Interventions with ProMES An Overview
155
Designing GoalSetting Systems
165
Designing Incentive Systems
172
EVALUATING THE EFFECTS OF A PRODUCTIVITY IMPROVEMENT PROGRAM
179
How to Evaluate the Effects of a Productivity Improvement System
181
Concluding Statement
185
APPENDICES
187

Conditions Needed for Implementation
53
Developing the System Preliminary Steps
61
Steps in Developing Products and Indicators
70
Steps in Developing the Contingencies
82
Developing the Feedback Report and Feedback Meetings
93
Aggregation Across Units
100
Issues in Implementing the System
110
QUESTIONS AND ANSWERS ABOUT ProMES
119
Questions and Answers About ProMES General Questions
121
Questions and Answers About ProMES Questions About Measurement
131
Questions and Answers About ProMES Questions About Feedback Reports and Meetings
147
Products and Indicators from Actual Units
189
Sample Contingencies from Actual Units
194
Template for Developing Contingencies
217
Sample Feedback Reports
218
Additional Sources of Productivity Information
224
Software for Computerizing ProMES
227
Instruments for Measuring Attitudes
229
References
231
Index
237
Copyright

Common terms and phrases

Popular passages

Page 4 - Unless we solve the problem of productivity, our children will be the first generation in the history of the United States to live worse than their parents.

About the author (1990)

ROBERT D. PRITCHARD is Professor of Psychology and Director of the Industrial and Organizational Psychology Program at Texas A&M University. His primary interest lies in measuring and improving organizational productivity. He has worked with many organizations in the United States and Europe. He is a member of a national task force on productivity and the Governor's Committee on Incentive and Productivity in Texas. Pritchard has published numerous articles on the topic of productivity.

Bibliographic information