Personalising Public Services: Understanding the Personalisation Narrative

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Policy Press, 2011 - Political Science - 209 pages
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
 

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Contents

problematising personalisation
1
2 Interpreting policy narratives
13
3 Personalised public services
29
4 The personalisation narrative
47
how personalisation spreads
65
6 Delivering personcentred services
87
7 Who is the person?
111
8 The personal and the professional
137
personalised futures
157
References
173
Index
201
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About the author (2011)

Catherine Needham, Department of Politics, Queen Mary, University of London

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