Personalising Public Services: Understanding the Personalisation Narrative
Personalisation - the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff - is increasingly seen as the future of the welfare state. This book focuses on how personalisation evolved as a policy narrative and has mobilised such wide-ranging political support. It will be a valuable resource for undergraduate and postgraduate students in public policy and social policy and for researchers and practitioners working in related fields.
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2 Interpreting policy narratives
3 Personalised public services
4 The personalisation narrative
how personalisation spreads
6 Delivering personcentred services
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ACEVO adult social ambiguity authority broader carers challenge chapter Charles Leadbeater choice and control citizens citizenship co-production commissioning concerns consumerism context day centres Diabetes UK direct payments Duffy emphasis experience Fischer focus focused front-line staff funding future Glasby and Littlechild Gordon Brown highlighted HM Government implementation improved individual budgets innovation interpretive issues Labour Leadbeater learning disabilities Local Government Network London needs number of interviewees offer ofthe outcomes Paul Burstow people’s person-centred personal assistants personal budgets personal health budgets personalisation agenda personalisation narrative personalisation story personalised approaches personalised learning pilots policy actors political practice problematised professional programme providers public services recognising reform relation to personalisation relationships risk role self-directed support service users Simon Duffy social care manager social workers Spandler staff and users storylines support planners support planning tailored themes third sector transformation welfare Yanow