Plans and Situated Actions: The Problem of Human-Machine CommunicationThis lively and original book offers a provocative critique of the dominant assumptions regarding human action and communication which underlie recent research in machine intelligence. Lucy Suchman argues that the planning model of interaction favoured by the majority of AI researchers does not take sufficient account of the situatedness of most human social behaviour. The problems that can arise as a result are pertinently, and often amusingly, illustrated by the careful analysis of a recorded interaction between novice users and an intelligent machine, whose design has failed to accommodate essential resources of successful human communication. Plans and Situated Actions presents a compelling case for the re-examination of current models underlying interface design. Lucy Suchman's proposals for a fresh characterisation of human-computer interaction which also incorporates recent insights from the social sciences provides a challenge that everyone interested in machine intelligence will seriously need to consider. |
Contents
Introduction | 1 |
Interactive artifacts | 5 |
Plans | 27 |
Situated actions | 49 |
Communicative resources | 68 |
Case and methods | 98 |
Humanmachine communication | 118 |
Conclusion | 178 |
References | 190 |
| 199 | |
| 201 | |
Common terms and phrases
actor actual analysis answer artifacts Artificial Intelligence assumption behavior Bound Document Aid Brigitte Jordan Change Task Description chapter circumstances coach cognitive science computer-based constraints conversation copier copying a bound course describe Design rationale DISPLAY document cover document handler domain effect ethnomethodology example expert help system fact goal Gumperz human action human interaction human-computer interaction human-machine communication inference intelligent tutoring systems intent interactive machines interpretation JOHN SEELY BROWN knowledge linguistic machine Available machine's mutual intelligibility natural language normative sociology object observation occasion Okay original particular pause planning model practical problem procedure Pull the latch purposeful action question relevant remedy response Richard Fikes Schegloff sense sequence shared understanding significance situated action Slide the document speaker Specifically speech act strategy structure student talk tion trouble Turing test turn two-sided copies user Design rationale user's actions USERS Not available utterance