Quality, Productivity, and Competitive Position

100 per cent 14 points achieved American answer average better C.I. Lewis Census cent inspection Chapter competitive position constancy of purpose consumer research control chart control limits cost defective items distribution driver economic Edwards Deming effort eliminate employees engineers equipment example failure foreman fraction defective hourly worker improvement of quality incoming materials industry inspectors Japan Japanese loss machine management's manufacturing measure mistakes Nashua Corporation number of defective operational definitions performance plant manager pride of workmanship problems production line production workers proportion defective purchase QC-Circles quality and productivity quality control R-charts random numbers record reduce responsibility rework run chart sample Shewhart special cause specifications standard statistical control statistical methods statistical theory statistician supervision supervisor suppliers tests top management trouble vendor wrong zero defects