TOTAL QUALITY MANAGEMENT

Front Cover
PHI Learning Pvt. Ltd., Oct 30, 2006 - Business & Economics - 432 pages
8 Reviews
This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
 

What people are saying - Write a review

User ratings

5 stars
5
4 stars
0
3 stars
0
2 stars
0
1 star
0

Contents

Exercises
30
Exercises
95
HOLISTIC MANAGEMENT SYSTEM FOR WORLDCLASS
133
Exercises
145
INFRASTRUCTURE 172227
172
HOLISTIC QUALITY MANAGEMENT 228296
228
RESULTS 297305
297
STATISTICAL PROCESS CONTROL 306334
306
Validation of Theory of the Holistic Management and Implementation of TQM by a WorldRenowned Car Manufacturer
387
Two Global Leaders Compete through TQM
389
Implementation of the TQM in Hotel Industry
391
The Implementation of the TQM Principles and Practices in a Japanese Organization
392
Section II
394
Implementation of Jurans Quality Improvement Technique in the Engineering Industry
395
Implementation of TQM Technique in the Materials Management Function
396
Implementation of TQM Technique in the Manufacturing Function in a FMCG Industry
397

SIX SIGMA 335355
335
VARIOUS TQM RELATED TOOLS AND CONCEPTS 356366
356
CASE STUDIES 367410
367
Total Quality Management Implementation at BHEL for Worldclass Performance Excellence
371
Total Organizational Involvement in Implementation of TQM for Market Leadership in Automobile Sector
376
Implementation of TQM in the Service Sector
380
Validation of Theory of Holistic Management in the Cutting Tool Industry
381
Implementation of Total Quality Management in an Indian Twowheeler Manufacturing Unit
382
Implementation of TQM in a Glass Bottle Manufacturing Company
384
Implementation of Jurans Quality Improvement Technique in the Textile Industry and Need for Holistic Approach for Performance Excellence
385
Implementation of TQM Technique for Saving Electric Power in an Automobile Manufacturing Industry
398
Implementation of TQM Technique to Reduce Field Failure and Improved after Sales Service
399
Implementation of TQM for Business Process Improvement
400
Implementation of TQM Technique to Reduce Accidents
401
Implementation of TQM Technique for Improvement in the Product Performance
402
Conclusion of the Case Study Analysis
403
BIBLIOGRAPHY 411413
411
INDEX 415418
415
Copyright

Common terms and phrases

About the author (2006)

P.N. MUKHERJEE is Professor and Chairperson, Total Quality Management and Supply Chain Management, Narsee Monjee Institute of Management & Higher Studies (Deemed University), Mumbai. Earlier he was Professor and Head of Department, Operation and Logistics & Supply Chain Management, K.J. Somaiya Institute of Management Studies and Research, Mumbai. He received his Ph.D. in Total Quality Management from Pune University. Dr. Mukherjee has around two decades of industrial experience at senior positions in reputed industrial houses, and experience of over a decade in the academic field. He is an eminent management consultant to some of the leading Indian organizations and has a number of research articles published to his credit in leading journals.

Bibliographic information