TOTAL QUALITY MANAGEMENT
This book presents a comprehensive view of concepts, principles and practices of Total Quality Management (TQM) from basics through advanced tools and techniques for practical implementation.It is well known that ‘Total Organization Involvement’ in understanding and implementing TQM, along with the integrated business strategy, provided Japanese organizations with a strong platform for a meteoric rise to world-class performance and global leadership in every sphere of their operation. The success of TQM therefore depends a lot on the strong foundation and infrastructure of an organization. This is the crux of the author’s theory of ‘Holistic Management System for World-class Performance and Leadership’ expounded in this book. It is a TQM-based model that helps create a world-class management system for performance excellence and global leadership. The concluding part of the book cites several examples of practical implementation of TQM principles and practices in various manufacturing and service sectors of the Indian industry, providing elaboration and analysis of each case study. The book is aimed at undergraduate and postgraduate students of management as well as students of most engineering disciplines. It can also be used by the industries as a valuable guide to continuous improvement and implementation of a world-class management system in line with the TQM principles and practices. In a nutshell, the book provides wide coverage of areas related to TQM and integrates all its processes, tools and techniques under one management system to help businesses grow and excel. This is indeed the unique feature of the book.
What people are saying - Write a review
Dr. Mukhrejee has effectively emphasized on valuable parameters of quality in business. Quality is epicenter of any business and hence, we need to go an extra mile to ensure that our product is optimized in terms of quality.
This book is easy to grasp and understand especially for students who are pursuing management.
Anyone with an intention to excel in business, this book is for you!
- Deepak Harwani
HOLISTIC MANAGEMENT SYSTEM FOR WORLDCLASS
HOLISTIC QUALITY MANAGEMENT 228296
STATISTICAL PROCESS CONTROL 306334
Validation of Theory of the Holistic Management and Implementation of TQM by a WorldRenowned Car Manufacturer
Two Global Leaders Compete through TQM
Implementation of the TQM in Hotel Industry
The Implementation of the TQM Principles and Practices in a Japanese Organization
Implementation of Jurans Quality Improvement Technique in the Engineering Industry
Implementation of TQM Technique in the Materials Management Function
Implementation of TQM Technique in the Manufacturing Function in a FMCG Industry
SIX SIGMA 335355
VARIOUS TQM RELATED TOOLS AND CONCEPTS 356366
CASE STUDIES 367410
Total Quality Management Implementation at BHEL for Worldclass Performance Excellence
Total Organizational Involvement in Implementation of TQM for Market Leadership in Automobile Sector
Implementation of TQM in the Service Sector
Validation of Theory of Holistic Management in the Cutting Tool Industry
Implementation of Total Quality Management in an Indian Twowheeler Manufacturing Unit
Implementation of TQM in a Glass Bottle Manufacturing Company
Implementation of Jurans Quality Improvement Technique in the Textile Industry and Need for Holistic Approach for Performance Excellence
Implementation of TQM Technique for Saving Electric Power in an Automobile Manufacturing Industry
Implementation of TQM Technique to Reduce Field Failure and Improved after Sales Service
Implementation of TQM for Business Process Improvement
Implementation of TQM Technique to Reduce Accidents
Implementation of TQM Technique for Improvement in the Product Performance
Conclusion of the Case Study Analysis