When Cultures Collide: Managing Successfully Across CulturesRichard Lewis provides a truly global and practical guide to working and communicating across cultures, explaining how our own culture and language affect the ways in which we organise our world, think, feel and respond, before going on to suggest both general and specific ways of making our influence felt across the cultural divide. There are penetrating insights into how different business cultures accord status, structure their organisations and view the role of leader, alongside invaluable advice on global negotiation, sales and marketing. The book ranges from differences in etiquette and body language to new thinking in the areas of international management and team-building in Europe and the USA, as well as covering challenging new geographical ground in Russia, China and the Far East. |
Contents
Us and Them | 1 |
Getting to Grips with Cultural Diversity 784 | 25 |
Managing Across Cultures | 35 |
Copyright | |
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achieve Africans Americans Anglo-Saxons Arabs Asians attitude Australians basic behaviour believe body language Britain British Britons business meetings businesspeople century characteristics China Chinese communication concepts Confucian consensus consider countries data-oriented deal decisions dialogue-oriented discussion English Europe European executives expect eyes feel feng shui Figure Finland Finnish flexible foreign four Asian Tigers France French friends Germans harmony Hong Kong human humour important individual Indonesia Italians Japan Japanese Korea Latins leadership linear-active listening live logic look Malaysia managers manner multi-active negotiation neighbours Nordic normal northern one's organisation Orientals partners party political Portugal Portuguese position reactive cultures reality relationship respect restaurants Russian Scandinavians senior sense silence Singapore social society South Spain Spaniards Spanish speak speech style success Swedes Swedish Swiss Taiwan talk things tion trade traditional values western words Zealand Zulu