Inspired: How to Create Tech Products Customers Love

Front Cover
John Wiley & Sons, Dec 12, 2017 - Business & Economics - 368 pages

Learn to design, build, and scale products consumers can't get enough of

How do today's most successful tech companies ̄Amazon, Google, Facebook, Netflix, Tesla ̄design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies. In INSPIRED, technology product management thought leader Marty Cagan provides readers with a master class in how to structure and staff a vibrant and successful product organization, and how to discover and deliver technology products that your customers will love ̄and that will work for your business.

With sections on assembling the right people and skillsets, discovering the right product, embracing an effective yet lightweight process, and creating a strong product culture, readers can take the information they learn and immediately leverage it within their own organizations ̄dramatically improving their own product efforts.

Whether you're an early-stage startup working to get to product/market fit, or a growth-stage company working to scale your product organization, or a large, long-established company trying to regain your ability to consistently deliver new value for your customers, INSPIRED will take you and your product organization to a new level of customer engagement, consistent innovation, and business success.

Filled with the author's own personal stories ̄and profiles of some of today's most-successful product managers and technology-powered product companies, including Adobe, Apple, BBC, Google, Microsoft, and Netflix ̄INSPIRED will show you how to turn up the dial of your own product efforts, creating technology products your customers love.

The first edition of INSPIRED, published ten years ago, established itself as the primary reference for technology product managers, and can be found on the shelves of nearly every successful technology product company worldwide. This thoroughly updated second edition shares the same objective of being the most valuable resource for technology product managers, yet it is completely new ̄sharing the latest practices and techniques of today's most-successful tech product companies, and the men and women behind every great product.

 

Contents

Preface to the Second Edition
xvii
Getting to ProductMarket Fit
9
Chapter
13
The Root Causes of Failed Product
15
Beyond Lean and Agile
23
THE RIGHT PEOPLE
31
Chapter
53
Product Marketing Managers
63
Startup Canvas Technique
187
Story Map Technique
193
Concierge Test Technique
215
Hack Days
221
DISCOVERY TESTING TECHNIQUES
241
Chapter 54
265
Chapter 55
273
Kate Arnold of Netflix
283

Jane Manning of Google
71
Lea Hickman of Adobe
103
The Alternative to Roadmaps
115
PRODUCT OBJECTIVES
137
PRODUCT SCALE
146
Principles of Product Discovery
165
Discovery Techniques Overview
171
Pilot Team Technique
291
Communicating Product Learnings
305
Top Reasons for Loss of Innovation
315
Establishing a Strong Product Culture
323
Acknowledgments
327
Index
333

Other editions - View all

Common terms and phrases

About the author (2017)

MARTY CAGAN, widely recognized as the primary thought leader for technology product management, is the founder of the Silicon Valley Product Group (SVPG). He served as an executive responsible for defining and building products for some of the most successful companies in the world, including Hewlett-Packard, Netscape Communications, and eBay.

Bibliographic information