Building Cross-Cultural Competence: How to Create Wealth from Conflicting ValuesdivdivCross-cultural competence is a skill that has become increasingly essential for the managers in multinational companies. For other business people, this kind of competence may spell the difference between surviving and perishing in the new global economy. This book focuses on the dilemmas of these managers and offers constructive advice on dealing with culture shock and turning it to business advantage. Opposing values can be understood as complementary and reconcilable, say Charles Hampden-Turner and Fons Trompenaars. A manager who concentrates on integrating rather than polarizing values will make much better business decisions. Furthermore, the authors show, wealth is actually created by reconciling values-in-conflict. Based on fourteen years of research involving nearly 50,000 managerial respondents and on the authors’ extensive experience in international business, the book compares American cultural values to those of more than forty other nations. It explores six culture-defining dimensions and their reverse images (universalism-particularism, individualism- /DIV/DIV |
Contents
1 | |
13 | |
33 | |
The Dilemma | 68 |
Stories and Cases | 98 |
The Dilemma | 123 |
Stories and Cases | 159 |
The Dilemma | 189 |
The Dilemma | 295 |
Stories and Cases | 320 |
Appendix 1 Dilemma Theory and Its Origins | 345 |
Appendix 2 Exercises in Reconciliation | 349 |
Old and New Questionnaires | 353 |
Appendix 4 The Space Between Dimensions | 359 |
Bibliography | 365 |
Filmography | 377 |
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Common terms and phrases
achieved status Akira Kurosawa alcohol American ascribed status Asian bottom right celebrate Chinese circles Communitarian Communitarian cultures compete competition complementors conflict contrast corporation create crucial customers dance depicted Derivative Dichotomies diffuse dilemma dimensions directedness direction East Asian economic Elliott Jaques employees environment Ethics example Figure film Fritz Roethlisberger Gondo Harvard Business School Hence human Ikea immigrants individual individualist industry inner inner-directed integrity Japan Japanese living Liza managers measure ment moral Motorola Muneo organization outer outer-directed particular particularist percent person problem rapport reconciled relationships responsibility Rick rules Scarlet Letter sequential Seventh Seal share Shohei Imamura Singapore skills social society South Korea specific story strategy success Sun Tzu synchronous tion top left top right ture typically United universal universalist values versus vicious wealth workers York