Evaluating Information SystemsZahir Irani, Peter Love The adoption of Information Technology (IT) and Information Systems (IS) represents significant financial investments, with alternative perspectives to the evaluation domain coming from both the public and private sectors. As a result of increasing IT/IS budgets and their growing significance within the development of an organizational infrastructure, the evaluation and performance measurement of new technology remains a perennial issue for management. This book offers a refreshing and updated insight into the social fabric and technical dimensions of IT/IS evaluation together with insights into approaches used to measure the impact of information systems on its stakeholders. In doing so, it describes the portfolio of appraisal techniques that support the justification of IT/IS investments. Evaluating Information Systems explores the concept of evaluation as an evolutionary and dynamic process that takes into account the ability of enterprise technologies to integrate information systems within and between organisations. In particular, when set against a backdrop of organisational learning. It examines the changing portfolio of benefits, costs and risks associated with the adoption and diffusion of technology in today's global marketplace. Finally approaches to impact assessment through performance management and benchmarking is discussed. |
Contents
Chapter 1 Information technology and systems justification
| 1 |
Chapter 2 Revisiting the content context and process of IS evaluation
| 35 |
Examining case research from an ANT perspective
| 49 |
Why more formal evaluation is not necessarily better
| 78 |
Managing disbenefits
| 99 |
Evaluation of custom and package applications
| 118 |
A close review of practice
| 134 |
Chapter 8 Evaluation of information service providers in support of the fixedincome market
| 153 |
The UK National Programme in the Health Service
| 199 |
Using the SPRINT methodology to meet two challenges of information age government
| 218 |
Views from the public sector
| 236 |
Improving the national and international measurement evaluation and comparison of eGovernment
| 257 |
Chapter 14 Evaluating eGovernment infrastructure through enterprise application integration EAI
| 302 |
A research agenda
| 322 |
| 337 | |
Chapter 9 Evaluating actors and factors associated with healthcare information systems
| 179 |
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Evaluating Information Systems: Public and Private Sector Zahir Irani,Peter Love Limited preview - 2008 |
Common terms and phrases
Accenture accessed alignment analysis applications assessment Available balanced scorecard Brunel University Capgemini citizens companies context costs and benefits decision decision-making delivery disbenefits e-Gov e-Government e-mail EAI adoption economic effective Enterprise Application Integration Enterprise Resource Planning evaluation approaches evaluation methods evaluation practices evaluation process example Farbey framework goals healthcare Hirschheim identified impact implementation important improve indicators Information Systems information technology infrastructure innovation intangibles integration International Internet interpretive IS evaluation Irani and Love issues IT/IS evaluation IT/IS justification IT/IS projects Journal of Information LGAs literature measures ment National Programme operational outcomes packaged software performance perspective productivity Productivity Paradox proposed public sector Remenyi reported requirements risk role Serafeimidis Smithson social Softcom SPRINT stakeholders strategic Strategic Information Systems techniques Themistocleous tion understanding users vendor Walsham Willcocks