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Page 8 - The general manager, for example, has overall responsibility for the operation of the hotel. Within guidelines established by the owners of the hotel or executives of the hotel chain, the general manager sets room rates, allocates funds to departments, approves expenditures, and establishes standards for service to guests, decor, housekeeping, food quality, and banquet operations.
Page 203 - No. -2 position, behind American Airlines. United has hubs in Chicago, Denver, Los Angeles, San Francisco and Washington, DC, and flies to 117 destinations in 26 countries. Through its global Star Alliance network, it also serves 729 destinations around the world. United has long struggled with bitter union battles and was hard hit by the September 1 1 terrorist attacks, which involved two of its aircraft.