The Tyranny of Metrics

Front Cover
Princeton University Press, Apr 30, 2019 - Business & Economics - 248 pages
Today, organizations of all kinds are ruled by the belief that the path to success is quantifying human performance, publicizing the results, and dividing up the rewards based on the numbers. But in our zeal to instill the evaluation process with scientific rigor, we've gone from measuring performance to fixating on measuring itself. The result is a tyranny of metrics that threatens the quality of our lives and most important institutions. In this timely and powerful book, Jerry Muller uncovers the damage our obsession with metrics is causing--and shows how we can begin to fix the problem. Filled with examples from education, medicine, business and finance, government, the police and military, and philanthropy and foreign aid, this brief and accessible book explains why the seemingly irresistible pressure to quantify performance distorts and distracts, whether by encouraging "gaming the stats" or "teaching to the test." That's because what can and does get measured is not always worth measuring, may not be what we really want to know, and may draw effort away from the things we care about. Along the way, we learn why paying for measured performance doesn't work, why surgical scorecards may increase deaths, and much more. But metrics can be good when used as a complement to--rather than a replacement for--judgment based on personal experience, and Muller also gives examples of when metrics have been beneficial. Complete with a checklist of when and how to use metrics, The Tyranny of Metrics is an essential corrective to a rarely questioned trend that increasingly affects us all.
 

Contents

THE ARGUMENT
17
Recurring Flaws
23
The Origins of Measuring and Paying for Performance
29
Why Metrics Became So Popular
39
Principals Agents and Motivation
49
Philosophical Critiques
59
THE MISMEASURE OF ALL THINGS? Case Studies
67
Policing
125
Unintended but Predictable Negative Consequences
169
A Checklist
175
Acknowledgments
185
Index
213
Copyright

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About the author (2019)

Jerry Z. Muller is professor of history at the Catholic University of America and the author of many books, including The Mind and the Market and Capitalism and the Jews (Princeton).