Tourism Management Dynamics: Trends, Management and Tools
Dimitrios Buhalis, Carlos Costa
Elsevier Butterworth-Heinemann, 2006 - Business & Economics - 279 pages
1 Introduction 1 Carlos Costa and Dimitrios Buhalis Part One: New Trends 7 2 Demography 9 C Michael Hall 3 Safety and security issues in tourism 19 Dallen J Timothy 4 Crisis management in tourism 28 Tony S M Tse 5 Climate change and its implications for international tourism 39 David Viner and Sarah Nicholls 6 Monitoring as an approach to sustainable tourism 51 Graham Miller and Louise Twining-Ward 7 Media and communications 58 Rok V Klancnik 8 Liberalization and deregulation for tourism: implications for competition 68 Andreas Papatheodorou 9 New knowledge in tourism research 78 Michael Riley and Edith M Szivas Part Two: New Management 85 10 Organizations and management in the future 87 Colin Hales 11 Innovation, creativity and competitiveness 97 Peter M Burns 12 Chaos theory and managerial approaches 108 Roslyn A Russell 13 SMEs in tourism 116 Dimitrios Buhalis and Mike Peters 14 The future of work and employment in tourism 130 Tom Baum 15 Managing globalization 137 Frank Go and Erik van't Klooster 16 Resource management: social, cultural, physical environment and the optimization of impacts 145 David J Telfer and Atsuko Hashimoto 17 Actors, networks and tourism policies 155 Bill Bramwell 18 Collaborative networks and partnerships for integrated destination management 164 Tazim Jamal and Ute Jamrozy Part Three: New Tools 173 19 Consumer centric tourism marketing 175 Outi Niininen, Roger March and Dimitrios Buhalis 20 Cross-cultural tourism marketing 187 Po-Ju Chen and Abraham Pizam 21 Information communication technology - revolutionizing tourism 196 Dimitrios Buhalis and Peter O'Connor 22 Tourism marketing information system: decision support for the tourism manager 210 KarlW Wober 23 Forecasting tourism demand using econometric models 219 Gang Li, Haiyan Song and Stephen F Witt 24 Managing economic impacts, tourism satellite accounts and observatories 229 Antonio Massieu 25 Tourism planning, development and the territory 236 Carlos Costa Part Four: Conclusion 245 26 Conclusion: tourism management dynamics 247 Carlos Costa and Dimitrios Buhalis.
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