The Persona Lifecycle: Keeping People in Mind Throughout Product Design

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Elsevier, Aug 4, 2010 - Computers - 744 pages
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The Persona Lifecycle is a field guide exclusively focused on interaction design's most popular new technique. The Persona Lifecycle addresses the "how" of creating effective personas and using those personas to design products that people love. It doesn’t just describe the value of personas; it offers detailed techniques and tools related to planning, creating, communicating, and using personas to create great product designs. Moreover, it provides rich examples, samples, and illustrations to imitate and model. Perhaps most importantly, it positions personas not as a panacea, but as a method used to complement other user-centered design (UCD) techniques including scenario-based design, cognitive walkthroughs and user testing. The authors developed the Persona Lifecycle model to communicate the value and practical application of personas to product design and development professionals.

This book explores the complete lifecycle of personas, to guide the designer at each stage of product development. It includes a running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end. It also presents recommended best practices in techniques, tools, and innovative methods and contains hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries.

This book will be a valuable resource for UCD professionals, including usability practitioners, interaction designers, technical writers, and program managers; programmers/developers who act as the interaction designers for software; and those professionals who work with developers and designers.

Features
* Presentation and discussion of the complete lifecycle of personas, to guide the designer at each stage of product development.
* A running case study with rich examples and samples that demonstrate how personas can be used in building a product end-to-end.
* Recommended best practices in techniques, tools, and innovative methods.
* Hundreds of relevant stories, commentary, opinions, and case studies from user experience professionals across a variety of domains and industries.
 

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Contents

body
3
2 OVERVIEW OF THE PERSONA LIFECYCLE
47
3 PERSONA FAMILY PLANNING
67
4 PERSONA CONCEPTION AND GESTATION
163
5 PERSONA BIRTH AND MATURATION
273
6 PERSONA ADULTHOOD
345
7 PERSONA LIFETIME ACHIEVEMENT REUSE AND RETIREMENT
433
8 USERS ROLES AND PERSONAS
499
11 MARKETING VERSUS DESIGN PERSONAS
603
THE PSYCHOLOGICAL EVIDENCE
643
Appendix A G4K ORGANIZATIONAL ARCHETYPE AND SAMPLE PERSONA
665
Appendix B EXAMPLE PERSONAS FROM REAL PROJECTS
682
Appendix C SAMPLE IMAGE RELEASE FORM
691
REFERENCES
693
Indices
707
ABOUT THE AUTHORS
723

9 STORYTELLING AND NARRATIVE
521
10 REALITY AND DESIGN MAPS
557
ABOUT THE ILLUSTRATOR
724
Copyright

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About the author (2010)

John Pruitt is a User Research Manager for the Tablet and Mobile PC Division at Microsoft Corporation. Since joining Microsoft in 1998, he has conducted user research for a number of products including Windows 98SE, Windows 2000 Professional, Windows XP, and MSN Explorer, versions 6, 7 & 8. Prior to Microsoft, he was an invited researcher in the Human Information Processing Division of the Advanced Telecommunications Research Laboratory, in Kyoto, Japan, and also worked as a civilian scientist doing simulation and training research for the U.S. Navy.

John holds a Ph.D. in experimental psychology from the University of South Florida and has published articles and chapters on usability methods, skill training, naturalistic decision-making, speech perception and second-language learning. He has been creating and using personas for more than five years, continually developing a more rigorous approach to the method and mentoring numerous product teams at Microsoft and companies worldwide in adopting the technique. John has led workshops and spoken widely on the topic at both academic and industry events.

Tamara Adlin is the Principal consultant at Adlin, Inc. She was formerly a Customer Experience Manager at Amazon.com. For the past six years, John and Tamara have been researching and using personas, leading workshops, and teaching courses at professional conferences and universities. They developed the Persona Lifecycle model to communicate the value and practical application of personas to product design and development professionals.

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