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activities administrators approach arrest assignment basis Burglary calls-for-service CFS management complaints conduct crime analysis crime prevention criminal custody decisions delinquency prevention department's directed patrol dispatch effective evaluation field officers follow-up formal function goals and objectives guidelines handling ICAP identified implementation investigations issues Jacksonville Sheriff's Office juvenile bureau juvenile justice juvenile law enforcement Juvenile Matters Assessment juvenile services juvenile unit law enforcement agencies law enforcement matters manual Matrix management Matters Assessment Continued methods monitoring Motor Vehicle Theft Need or Action offense organization organizational development patrol officers percent performance personnel planning police agency police department police juvenile officers police productivity police service priorities procedures program management referral management requirements response role self-assessment service delivery shift solvable SOUTH HOLLAND special units Steering Committee strategy supervisor tactics task techniques teleservice workload