The Future of Competition: Co-Creating Unique Value With Customers
Harvard Business Press, Feb 18, 2004 - Business & Economics - 272 pages
In this visionary book, C. K. Prahalad and Venkat Ramaswamy explore why, despite unbounded opportunities for innovation, companies still can't satisfy customers and sustain profitable growth. The explanation for this apparent paradox lies in recognizing the structural changes brought about by the convergence of industries and technologies; ubiquitous connectivity and globalization; and, as a consequence, the evolving role of the consumer from passive recipient to active co-creator of value. Managers need a new framework for value creation. Increasingly, individual customers interact with a network of firms and consumer communities to co-create value. No longer can firms autonomously create value. Neither is value embedded in products and services per se. Products are but an artifact around which compelling individual experiences are created. As a result, the focus of innovation will shift from products and services to experience environments that individuals can interact with to co-construct their own experiences. These personalized co-creation experiences are the source of unique value for consumers and companies alike.
In this emerging opportunity space, companies must build new strategic capital—a new theory on how to compete. This book presents a detailed view of the new functional, organizational, infrastructure, and governance capabilities that will be required for competing on experiences and co-creating unique value.
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Good, Not GreatUser Review - Nean042 - Borders
This book looks at the world of electronic media and communication. Thanks to technology, customers and companies have access to information at their finger tips. Due to the boom of the internet ... Read full review
The future of competition: co-creating unique value with customersUser Review - Not Available - Book Verdict
According to this turgid volume of business metaphysics, dwindling profit margins caused by intensified competition, a glut of commodity production and knowledgeable, web-empowered consumers will ... Read full review
The CoCreation Experience
The Market as a Forum
Building New Strategic Capital
Manager as Consumer