From Control to Drift: The Dynamics of Corporate Information Infrastructures
Chair and Professor of Information Systems Claudio Ciborra, Claudio Ciborra, Kristin Braa, Associate Professor of Informatics Kristin Braa, Antonio Cordella, Vidar Heps°, Bo Dahlbom, Angelo Failla, Ole Hanseth
Oxford University Press, 2000 - Business & Economics - 246 pages
Firms are investing considerable resources to create large information infrastructures able to fulfil their varied information-processing and communication needs. The more the drive towards globalization, the more such infrastructures become crucial.The 'wiring' of the corporation should bedone in a way that is aligned with its corporate strategy-it is global and generates value. This book presents six in-depth case studies of large corporations-AstraZeneca, IBM, Norsk Hydro, Roche, SKF, and Statoil-which offer a rich picture of the main issues involved in information infrastructure implementation and management. Far from being a linear process, the use of the informationinfrastructure is in fact an open-ended process, in many cases out of control. Current management models and consulting advice do not seem to be able to cope with such a business landscape. This book provides the reader with interpretations and theories that can foster a different understanding and approach. Thus, the economics of standards, complexity theory, and actor-network theory are harnessed to penetrate the issues emerging from the case studies and to generate a new conceptionof the information infrastructure that is relevant both for researchers and practitioners.
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Other editions - View all
actor network actor-network theory approach Astra Hńssle Bridge Broadbent 1998 business processes central Chapter Ciborra clinical communication competence complex context coordination corporate costs databases deployment diffusion drug dynamics e-mail evolution strategy example external FASTRAC flexible focus functions gateways Giddens global G÷teborg University Groupware Hanseth Hydro implementation important increasing information infrastructure information society information systems information technology infra infrastruc initiatives inscription installed base integrated internal Internet Intranet introduced investment knowledge linked Lotus Notes management literature MedINet Memo ment models modern monitors network externalities Norsk Hydro Notes applications Notes infrastructure operating organization organizational portfolio production Roche role SAP implementation SCODA SData side effects standard Statoil strategic alignment Strategic Information Systems structure switching costs technical theory tion ture users Weill and Broadbent