Organisational Management and Information Systems SystemsAimed at independent students or those on tutored revision courses, CIMA exam practice kits supplement the official CIMA study systems and revision cards with additional questions and material focused purely on applying what students have learned to passing the exam. |
Contents
Chapter 1 Information Systems | 1 |
Chapter 2 Operations Management and Quality | 19 |
Chapter 3 Marketing | 39 |
Chapter 4 Managing Human Capital | 57 |
Chapter 5 Change Management | 97 |
Chapter 6 Revision Questions | 123 |
Chapter 7 May 2006 Questions and Answers | 163 |
Chapter 8 November 2006 Questions and Answers | 185 |
Common terms and phrases
12 marks 30 marks achieve analysis Answer approach banking behaviour call centres candidates communication competitive Content theories costs culture customers database decision table demand effective employees ensure environment ethical evaluate Everland example Explain external factors flexibility force field analysis function groups human resource identify implementation increase individual Information Systems initiatives innovation Internet interviews involves job analysis learning organisation LEARNING OUTCOMES levels management accounting manufacturing market research marketing mix mechanistic organisation methods operations organisation’s organisational development performance appraisal post holder potential problems programme promotion Quality circles recruitment relationship responsibility reward role Section C questions segments selection self-actualisation senior management skills staff stakeholders strategy structure sub-question suppliers targets techniques technostructure theory of motivation Theory Y tion Total Productive Maintenance trade unions training and development workforce