Coaching and Mentoring: Practical Methods to Improve LearningCoaching and mentoring have developed significantly in recent years. Helping and supporting people to learn more effectively are not new activities, of course, but what is new is the extent to which their power is being harnessed to meet the challenge of our ever-increasing need to take personal responsibility for managing to learn new things in new ways.The authors of this vital new book on the topic believe that we are in the middle of a revolution of thinking about learning. Clearly demonstrating how recent research suggests that traditional methods need to be adjusted or, in some cases, abandoned in favour of the effective use of coaching and mentoring, this book provides a practical toolkit for such change.Covering both the theory and practice of coaching and mentoring, ranging from the world of work to education to community action, the book demonstrates how important it is to relate theoretical models to specific situations in order to gain real practical benefits. In a highly readable and accessible style, the authors offer new insights into, and examples of, such issues as matching staff, and fresh ways of giving feedback and asking the right questions. While they provide both best-practice approaches and proven solutions, they also explain that where coaching and mentoring are concerned, simplicity is often the ideal solution. To facilitate this goal they outline 'Seven Golden Rules of Simplicity'.This practical introduction to an increasingly widely used practice will prove invaluable to anyone wanting to help people to increase and improve their ability to maximize their potential, learn new skills, improve performance and become the person they want to be. |
Contents
From Marginal to Mainstream | 1 |
Helping People to Learn How to Learn | 17 |
Theory and Practice | 41 |
Coaching for Successful Team Performance | 68 |
Where Theory and Practice Collide | 75 |
The Caltalyst for a New Profession 109 | 83 |
The Learning Mentor | 113 |
Models of Coaching and Mentoring | 120 |
Feedback that Builds Confidence and Success? | 121 |
Observant Listening | 135 |
Asking the Right Question | 149 |
Managing the Relationship | 165 |
Suggested Additional Learning Options and References | 185 |
Common terms and phrases
360-degree feedback achieve action activity agree approach appropriate assessment attitudes aware become behaviour believe career Chapter coach or mentor coach-mentor coaching and mentoring community mentor competence confidence context corporate counsellor culture David Hemery definition discussion effective Emotional Intelligence encourage the learner ensure evaluation example experience external mentor feel focus formal goals hands-off happening help Good OK help the learner identify important improve individual involved issues KPMG learning and development Learning Mentors learning opportunities Learning Organization learning style line manager listening management team Mark Wheatley meetings mentee Mentor Coach Therapist mentoring programme mentoring role messages motivation National Vocational Qualifications neo-cortex OK Needs help options Personal Development Plan positive potential practice problem professional qualification recognize reflect relationship simply situations skills SMILE someone specific Stage success technique term type of question types of mentor understanding workplace