Coaching and Mentoring: Practical Conversations to Improve LearningCoaching and Mentoring examines how to create conversations which encourage personal development; exploring the ways in which we can interact to help support and improve performance. The second edition of this highly successful book has been radically updated to reflect recent dramatic changes in this important area. The authors demonstrate how important it is to relate theoretical models to specific situations in order to gain real practical benefits. This edition includes new chapters on the awareness of individual differences as well as a review of the models used by coaches and mentors. The book provides a complete resource for those who want to help and support people to learn more effectively. |
Contents
Introduction and acknowledgements | 1 |
Chapter 1 From marginal to mainstream | 3 |
Chapter 2 Models of coaching and mentoring | 19 |
Chapter 3 Community mentors and lifecoaching | 38 |
Chapter 4 Helping people to learn how to learn | 61 |
Chapter 5 Awareness of individual differences | 93 |
Chapter 6 Feedback that builds confidence and success | 114 |
Common terms and phrases
achieve action activity agree Appreciative Inquiry approach appropriate awareness basic become behaviour believe benefits business coaching cent challenge CIPD client coach or mentor coach-mentor needs coaching and mentoring coaching supervision community mentoring competence concept consider context conversations culture describe discuss effective EMCC emotional intelligence encourage ensure evaluation feedback feel Figure focus focuses framework goals help learners humanistic psychology identify implementation important improve individual involved issues learning and development learning mentors learning opportunities learning organization learning style levels life-coaching line manager listening motivation neo-cortex non-directive observing options performance positive positive psychology potential practice problem professional bodies programme psychology psychotherapists questions recognize reflection relationship responsibility role self-assessment self-awareness session Simplicity Tip simply situation skills someone specific stage stakeholders standards success suggest supervisor techniques Transactional analysis understanding values work-life balance workplace