Managing Local Government Services: A Practical GuideCarl W. Stenberg, Susan Lipman Austin Managing Local Government Services, 3rd ed. is a comprehensive text on the subject of local government services relevant to local governments of all sizes. This edition is refocused and updated to include the demographic, economic, technology and cultural trends that affect the management of service delivery. New chapters discuss the shift from ¿government¿ to ¿governance,¿ alternative methods of service delivery, community development, and the five management practices that are fast becoming the standard for professional local government management.Each chapter lays out the manager¿s responsibilities in each service area, and provides effective policies, practices, and procedures. Short case examples give you a practical look at the goals, challenges, and solutions in the manager¿s world. |
Contents
Chapter | 2 |
29 | 49 |
Chapter 4 | 67 |
67 | 129 |
Chapter 7 | 157 |
Anita R BrownGraham and Jonathan Q Morgan | 181 |
157 | 201 |
235 | 253 |
Police Services Gary Cordner | 313 |
Chapter 14 | 341 |
Chapter 15 | 369 |
Chapter 16 | 390 |
For Further Reference | 413 |
About the Authors | 431 |
437 | |
Supplementary Material Online | 455 |
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activities administration affordable housing agencies areas benefits budget building capital cities and counties citizens clerk codes community development community’s contract costs decisions disaster districts economic development elected officials emergency management employees ensure environmental equipment evaluation example expenditures facilities federal fire department function funds goals governing body governmental Hispanic human service ICMA implementation improve inclusionary zoning increase infrastructure involved issues jurisdictions land landfill levels local government maintenance meet ment Municipal nonprofit North Carolina operations ordinances organizations parks and recreation patrol percent performance measurement personnel PM Magazine police departments problem-oriented policing problems professional programs projects purchase regulations reports requirements residents response revenue role safety scenario planning Scottsdale service delivery smart growth Source specific staff strategies tion U.S. Census Bureau U.S. Supreme Court vehicles Virginia Creeper Trail volunteers Washington zoning