Passing the ITIL® Foundation Exam

Front Cover
Van Haren, Feb 2, 2012 - Education - 290 pages
This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required. In addition it gives sample questions for practice both within the text and also a number of the official exams questions in the back. The content of this book is based on the ITIL® 2011 Edition core guidance and APMG’s ITIL Foundation Certificate syllabus edition 2011. Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at the ITIL Foundation Level. Covering: A clear and concise explanation of the exam structure; Key text for the exams; Sample exam questions and sample answers and Hints and Tips and practical examples this book will highlight for readers the key items they need for the ITIL Foundation Exam that will increase chances of success. By this book is a separate file (free, via internet) available: • All images in the book, in Powerpoint format. Click on the button Training Material by the book on our website.
 

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Contents

Introduction
1
CHAPTER 1 ITILFND01 SERVICE MANAGEMENT AS A PRACTICE 90M
5
CHAPTER 2 ITILFND02 THE ITIL SERVICE LIFECYCLE 60M
27
CHAPTER 3 ITILFND03 GENERIC CONCEPTS AND DEFINITION
51
CHAPTER 4 ITILFND04 KEY PRINCIPLES AND MODELS 90M
125
CHAPTER 5 ITILFND05 PROCESSES 645M
139
CHAPTER 6 ITILFND06 FUNCTIONS 60M
237
CHAPTER 7 ITILFND07 ROLES 45M
245
CHAPTER 8 ITILFND08 TECHNOLOGY AND ARCHITECTURE
255
CHAPTER 9 ITILFND09 COMPETENCE AND TRAINING 15M NONEXAMINABLE
263
CHAPTER 10 ITILFND10 MOCK EXAM 120M INCLUSIVE OF REVISION
269
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