Prophets in the Dark: How Xerox Reinvented Itself and Beat Back the Japanese |
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American Archie asked Baldrige became become began benchmarking better called career Carlson Chester Carlson competitive consultant copier copies corporate cost couldn't't created customer satisfaction decision didn't't know didn't't want doesn't't employee involvement engineering feel felt fifty Fuji Xerox going hadn't't Haloid happened hundred idea improvement Japan Japanese Jim O'Neill Joe Wilson knew Kodak Leadership Through Quality Leesburg look machine magic leader manufacturing Massaro McCardell meeting million mimeograph machines Nadler needed never Norm Rickard once operating organization paper PARC Paul Allaire percent person personal computer pretty problem quality process Rank Xerox Rochester sales force salesmen sell senior management Sol Linowitz someone strategy successful sure talk tell things thought told took total quality total quality management Tragash trying wasn't't weren't't Wilson xerography