Information Technology in Government: Britain and AmericaThis book situates information technology at the centre of public policy and management. IT is now a vital part of any government organisation, opening new policy windows and enabling a vast range of tasks to be carried out faster and more efficiently. But it has also introduced new problems and challenges. Four in-depth case studies demonstrate how information systems have become inextricably linked with the core tasks of governmental organisations. The key government departments examined are: * the Inland Revenue Service and Social Security Administration in the US * the Inland Revenue and Benefits Agency in the UK |
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agency’s Audit Office NAO automated awarded Benefits Agency Britain budget bureaucracy CCTA cent central government centralised Committee competition computer centres Computer Sciences Corporation computer systems computerisation consultants contract management COP project database Division Electronic Data Systems example expertise facilities management federal government filing functions future government agencies Government Computer government departments government’s hardware implementation income support increase information systems information technology contracts Information Technology Office information technology services infrastructure initiatives Inland Revenue innovation Internal Revenue Service Internet ITSA Kable legislative major Market Testing million modernisation modernist National Audit Office Operational Strategy organisations outsourcing oversight agencies personnel Police National Computer political postmodernism private sector companies problems procurement programme public administration relationship response role Social Security Administration SSA’s staff supplier systems integration Tax Systems technical technological development Treasury users Willcocks