Handbook of Usability Testing: How to Plan, Design, and Conduct Effective TestsWhether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more. |
Contents
| 3 | |
| 16 | |
When Should You Test? | 27 |
Skills for Test Moderators | 45 |
Jumping to Conclusions | 58 |
Part Two The Process for Conducting a Test | 65 |
Set Up a Testing Environment | 93 |
Find and Select Participants | 115 |
Conduct the Test Sessions | 201 |
Analyze Data and Observations | 245 |
Organize Raw Data | 248 |
Analyze Data | 258 |
Report Findings and Recommendations | 269 |
Variations on the Basic Method | 293 |
How? Techniques for Monitored Tests | 302 |
Expanding from Usability Testing to Designing | 315 |
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Common terms and phrases
answer approach basic behavior benchmark Chapter clip complete conduct Craigslist customers data collection debriefing session design team development team discussion documentation end user error evaluate example experience expertise exploratory test feel Figure focus focus group goals guidelines human factors important inferential statistics interaction issues iterative design Jeff lifecycle novice observers organization paper prototype participant’s participants perform person prerequisite training product development prototype recommendations recording recruiting research questions sample screen script setup simply someone specific spreadsheet sure target task scenarios technique test design test moderator test objectives test plan test session think aloud typical understand usability engineering usability problems Usability Professionals usability test user interface User Interface Engineering user profile user-centered design user’s