Stewardship: Choosing Service Over Self-interestBlock's widely awaited new book shows how the spirit of partnership and service can be made part of every business, government agency, and nonprofit institution. The author of The Empowered Manager unveils radical new models of stewardship for organizations and individuals within organizations. |
Contents
REPLACING LEADERSHIP WITH STEWARDSHIP | 1 |
Choosing Partners | 7 |
The Leadership Question | 13 |
Stewardship and Building Organizations | 19 |
Partnership as the Alternative | 27 |
CHOOSING ADVENTURE OVER SAFETY | 33 |
CHOOSING SERVICE OVER SELFINTEREST | 41 |
Sometime Later in the Week | 55 |
Service Guarantee | 132 |
CREATING ACCOUNTABILITY | 135 |
Institutional Caretaker | 148 |
The End of Caretaking | 181 |
RECREATING OUR ORGANIZATION | 203 |
The Answer to the Power Company | 218 |
CYNICS VICTIMS AND BYSTANDERS | 221 |
How? Is a Defense | 234 |
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Common terms and phrases
accountability answer Arthur AT&T become behavior belief boss budget caretaking choice choose client coach commitment compliance consistency and control core work teams core workers cost create customers cynics define democracy dialogue economic effort employees executive freedom give human resource idea implement improvement individual institution intent keep leadership learning levels line organization live managerial class marketplace Martin Buber means measures ment offer operate organizational ourselves outcomes ownership and responsibility parenting patriarchy pay system percent performance appraisal person Phone Centers policies political reform practices privilege problem promise question redesign relationship role safety self-interest self-management social contract someone staff functions staff groups stewardship contract stock options strategy structure subordinates supervisors systems groups task tion tomers top management total quality management unit vision workplace