Managing the Human Side of Information Technology: Challenges and Solutions: Challenges and SolutionsSzewczak, Edward J., Snodgrass, Coral R. As the field of information technology continues to grow and impact the personnel and management of organizations, changes have occurred in the way that such people contribute and participate in effective business operations. Managing the Human Side of Information Technology: Challenges and Solutions addresses how to effectively manage the ways in which information technology impacts both human and organizational behavior. |
Contents
1 | |
Chapter II The Social Antecedents of Business Process Planning Effectiveness | 35 |
Chapter III Assessing the Risks of ITEnabled Jobs | 60 |
Managing the Clarity of the Spirit and the Appropriation of Office Technology | 78 |
Part II Organizational Communication Learning and Information Technology | 105 |
Chapter V ComputerMediated CommunicationThe Power of Email as a Driver for Changing The Communication Paradigm | 106 |
Issues Challenges and Solutions | 131 |
An Action Research Study of Process Improvement Groups | 162 |
A Reflective Practitioner Perspective | 223 |
Chapter X Using Action Learning in GSS Facilitation Training | 250 |
Making Sense in Remote Innovation | 266 |
Part IV Culture and Information Technology | 290 |
Chapter XII The Framework for Cross Cultural Communication Process Efficiency and Cost in the Global Economy | 291 |
An Ethnographic Perspective | 311 |
About the Authors | 343 |
349 | |
Development of a Process Model Linking Theory and Practice | 182 |
Part III Organizational Groups and Information Technology | 222 |
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