Managing the Human Side of Information Technology: Challenges and Solutions: Challenges and Solutions

Front Cover
Szewczak, Edward J., Snodgrass, Coral R.
Idea Group Inc (IGI), Jul 1, 2001 - Computers - 364 pages

As the field of information technology continues to grow and impact the personnel and management of organizations, changes have occurred in the way that such people contribute and participate in effective business operations.

Managing the Human Side of Information Technology: Challenges and Solutions addresses how to effectively manage the ways in which information technology impacts both human and organizational behavior.

 

Contents

The Influence of Information Technology
1
Chapter II The Social Antecedents of Business Process Planning Effectiveness
35
Chapter III Assessing the Risks of ITEnabled Jobs
60
Managing the Clarity of the Spirit and the Appropriation of Office Technology
78
Part II Organizational Communication Learning and Information Technology
105
Chapter V ComputerMediated CommunicationThe Power of Email as a Driver for Changing The Communication Paradigm
106
Issues Challenges and Solutions
131
An Action Research Study of Process Improvement Groups
162
A Reflective Practitioner Perspective
223
Chapter X Using Action Learning in GSS Facilitation Training
250
Making Sense in Remote Innovation
266
Part IV Culture and Information Technology
290
Chapter XII The Framework for Cross Cultural Communication Process Efficiency and Cost in the Global Economy
291
An Ethnographic Perspective
311
About the Authors
343
Index
349

Development of a Process Model Linking Theory and Practice
182
Part III Organizational Groups and Information Technology
222

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About the author (2001)

Edward J. Szewczak is Professor of Information Systems at Canisius College. He has co-edited a number of scholarly readings texts for Idea Group Publishing, including Human Factors in Information Systems (with Coral Snodgrass), Managing the Human Side of Information Technology: Challenges and Solutions (with Coral Snodgrass), Measuring Information Technology Investment Payoff (with Mo Mahmood), The Human Side of Information Technology Management (with Mehdi Khosrow-Pour), and Management Impacts of Information Technology: Perspectives on Organizational Change and Growth (with Coral Snodgrass and Mehdi Khosrow-Pour). He is currently serving as an Associate Editor of The Information Resources Management Journal.

Coral R. Snodgrass (Ph.D., 1984, Katz Graduate School of Business, University of Pittsburgh) is Professor and Chair of the Management and Marketing Department at Canisius College in Buffalo, New York. She is also the Director of the International Business Programs at the College. Dr. Snodgrass has published numerous articles on the topic of strategy and international business and she has authored a number of strategy cases. She is involved with collaborative projects with colleagues in England, Ireland, France, Belgium, Germany, Sweden and Mexico. These projects include course and program development as well as student and faculty exchanges. Dr. Snodgrass is the book editor for the Information Resources Management Journal. She is member of such academic societies as the Strategic Management Society and the Academy of International Business. She sits on the board of a number of local organizations such as Buffalo-Niagara World Connect. [Editor]

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