Change Management in Information ServicesInformation services are currently going through the most significant period of change in their history. Since the first edition of this highly regarded book was published in 2000 the pace of change has accelerated because of the influence of digitisation and technological developments in general. This second edition is fully updated with the inclusion of a number of new chapters and new case studies. |
Contents
The Nature of Change | 1 |
Change Theories | 23 |
Strategies | 49 |
Process and Models | 71 |
Metaphors for Organizations | 103 |
Structures | 113 |
Teams in Change Management | 137 |
Leadership for Change | 163 |
The Psychology of Change | 177 |
The Skills of Change Management | 193 |
| 209 | |
| 219 | |
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Common terms and phrases
ability achieve approach to change areas attitudes behaviour bureaucracy challenge change management change process change project change strategy Chapter classical management closed change collaboration communication complex considered context create creativity culture decentralisation decision-making director of information effective emergence emotional intelligence empowerment environment exercise factors flexibility hierarchy ideas identified impact implications important improve individuals influence informal network information services innovation involved issue job enrichment knowledge knowledge management leadership librarians Library 2.0 library services management styles management team managerial managing change matrix management media unit mixed economy motivation nature operating organization development organizational culture organizational health organizational learning organizational structures perspectives position practice problem-solving problems professional psychological Pugh relationships responsibility role senior management sharing significant skills specialisation staff stage strategic planning structural change theory things thinking traditional trait theory trust understanding users